1. Scope
This Privacy Policy explains how APM Towing LLC (“APM Towing,” “we,” “us,” or “our”) collects, uses, protects, and discloses information when you call for towing or roadside assistance, communicate with us, or visit this website.
2. Information we collect
We may collect information you provide by phone or email, including your name, phone number, pickup and destination locations, vehicle information, service details, communications, payment status, transaction references, and website device information. Payment information is handled by third-party payment processors when applicable.
3. How we use information
We use information to coordinate towing service requested by phone, communicate directly about service, process payments when applicable, provide customer support, prevent fraud or misuse, maintain operational records, comply with law, and protect customers, drivers, and our business.
4. Mobile information privacy
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
Mobile opt-in data and consent will not be shared, sold, rented, or transferred to third parties.
5. Service providers
We use service providers to operate the towing business and website, including payment processing, hosting, security, and business data services. These providers process information on our behalf under their own contractual and security obligations.
6. Disclosure of information
We may disclose information when reasonably necessary to provide service requested by phone, comply with law or legal process, protect safety or legal rights, investigate fraud, or complete a business transaction subject to appropriate safeguards.
7. Data retention and security
We retain information only as long as reasonably necessary for service delivery, payment and accounting records, dispute resolution, consent and opt-out records, legal compliance, and legitimate operational needs. We use administrative, technical, and organizational safeguards designed to protect information, but no internet transmission or storage system can be guaranteed completely secure.
8. Your choices
You may request access, correction, or deletion of information by contacting APM Towing, subject to legal and operational retention requirements.
9. Children
This service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this policy when our practices or legal obligations change. The effective date above identifies the current version. Material changes will be posted on this page.
11. Contact us
APM Towing LLC
Honolulu, Hawaii
(808) 861-6167
808@apmtowing.org