1. Agreement
These Terms & Conditions govern your use of the APM Towing LLC website and towing or roadside-assistance services arranged by phone. By using these services, you agree to these terms and our Privacy Policy.
2. Phone service requests and pricing
Calling APM Towing does not guarantee service or create a final price. Our team reviews vehicle, location, access, equipment, safety, and availability information before accepting a job. Pricing may change if information is incomplete or conditions at the service location differ from what was described. Our team or driver will communicate material changes when practicable.
3. Customer responsibilities
You agree to provide accurate contact, vehicle, pickup, destination, and condition information; have authority to arrange towing for the vehicle; disclose hazards or access restrictions; remain reachable; and follow reasonable safety instructions. Do not use the service for emergencies requiring police, fire, or medical assistance; call 911 instead.
4. Phone communication
Call (808) 861-6167 to arrange towing or roadside assistance and discuss service details directly with APM Towing.
5. Service communication
Service details and timing are discussed by phone. Arrival times may change because of traffic, connectivity, weather, safety, or other conditions.
6. Payments
Payments are processed through Square. You are responsible for charges you approve, including agreed towing, roadside, mileage, recovery, waiting-time, storage, toll, tax, and other disclosed charges. Job completion is operationally separate from payment processing, but unpaid balances remain due.
7. Cancellations and delays
Contact APM Towing promptly to cancel or change a request. Charges may apply when a driver has been sent to the service location, has arrived, has performed work, or has incurred expenses. Arrival times are estimates and may change because of traffic, weather, demand, safety conditions, or events outside our reasonable control.
8. Acceptable use
You may not misuse the website or private links, interfere with system operation, impersonate another person, submit fraudulent requests, attempt unauthorized access, or use the service unlawfully.
9. Disclaimer and limitation
To the extent permitted by law, digital services are provided on an “as available” basis. APM Towing is not responsible for failures caused by carriers, internet providers, mapping services, payment processors, customer devices, incorrect customer information, or events outside our reasonable control. Nothing in these terms limits rights or remedies that cannot legally be limited.
10. Governing law
These terms are governed by the laws of the State of Hawaii, without regard to conflict-of-law principles. Any dispute will be handled in a court of competent jurisdiction in Honolulu, Hawaii, unless applicable law requires otherwise.
11. Changes and contact
We may update these terms when our services or legal obligations change. The effective date above identifies the current version. Questions may be directed to APM Towing LLC, Honolulu, Hawaii, at (808) 861-6167 or 808@apmtowing.org.